Frequently Asked Questions

How does one qualify for services?

Persons applying for service must:

When is the agency open?

We see clients from 9:00 a.m to 3:00 p.m. Monday through Thursday. However due to the high demand for financial assistance we take our last sign-in at 1:00 p.m

Is an appointment necessary?

Yes. We schedule appointments for anyone needing rent/mortgage or utility payments. 

What if the person needs food or medicine?

Persons requiring these services may be seen on a walk-in basis. 

What other services do you provide?

We provide information and referral. Our extensive resource network allow us to quickly refer you to other agencies in the community that provide services we may not provide. If we don't know, we can refer you to someone who does. Our resources cover both Dallas and Tarrant Counties. 

Does the agency provide baby or personal hygiene items?

Yes, we do stock a limited supply of these items.